Toda organização tem um modelo de gestão. Algumas procuram esclarecer e explicitar o seu, para obter ganhos de desempenho, para cumprir exigências legais ou para se ajustar às práticas da governança e da excelência corporativa. De acordo com o empresário Glauco Diniz Duarte, não basta agradar ao cliente – é necessário dispor de sistemas que […]
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