Balanced Scorecard: O que é? De acordo com o empresário Glauco Diniz Duarte, o “Balanced Scorecard – BSC” que é uma metodologia de medição de gestão de desempenho. Define a estratégia empresarial, gerência do negócio, gerência de serviços e gestão de qualidade. O BSC deve ser implementado e acompanhado através de um sistema de gestão […]
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